Shipping, returns & refunds
Where we ship, how long it takes, and how to return something.
Where and how we ship
We ship from Pittsburgh, PA to all 50 US states, Washington, DC and APO/FPO addresses. Orders ship by USPS Priority Mail or UPS Ground within 2 business days of the order date (or of the roast/production date for made-to-order items). Tracking is emailed when the label is created. We don't ship internationally yet.
Shipping cost
Shipping rates will be published when ordering opens and are always shown at checkout before you pay. Expedited options will be available at cost.
Delivery times
Most orders arrive 2–5 business days after shipping. Alaska, Hawaii and rural addresses can take up to 8 business days. If a package is marked delivered but hasn't arrived, give it 24 hours, check with neighbors and your building, then email us and we'll open a carrier claim or replace the order.
Returns
You can return an unused product in its original packaging within 30 days of delivery for a full refund of the product price. Email [email protected] with your order number and we'll send a prepaid return label within one business day. Once the return arrives, we refund the original payment method within 5–7 business days. Original shipping charges are not refunded unless the return is due to our error.
Perishable or consumable items (food, coffee, treats) can't be restocked, so instead of a return we'll refund or replace any item that arrives damaged, stale or otherwise not as described. Just email us a photo within 14 days of delivery.
Damaged or wrong items
If something arrives damaged or isn't what you ordered, email us within 14 days with a photo. We'll replace it at no cost or refund you in full, including shipping, whichever you prefer.
Warranty service
Warranty repairs and replacements are handled separately from returns and aren't limited to 30 days. See the product page and FAQ for each product's warranty.